Go the extra mile with global white glove delivery

White Glove Delivery Service differs from standard delivery by offering a highly personalised experience focused on care and precision. While standard delivery simply transports items, our White Glove service includes meticulous handling, unpacking, and installation of high-value or delicate goods.

Any item that demands meticulous attention and secure handling, such as high-value, delicate, or complex items, such as luxury goods, legal documents, and oversized items like furniture that need assembly upon delivery. Additionally, our service is well-suited for sensitive equipment, including medical devices, which must be delivered to specific locations within facilities like hospitals.

The cost can vary based on several factors, including the item's type and size, the delivery distance, and any additional services required, such as unpacking or installation. For a precise quote tailored to your specific needs, we recommend contacting our team directly.

Firstpoint offers a comprehensive suite of services designed to provide an exceptional delivery experience. This includes careful unpacking of your items, professional installation as needed, and the removal of packaging materials to ensure a clean and tidy space upon completion.

Tracking your delivery is simple with our real-time tracking system. You can monitor your package's journey online or via our mobile app, keeping you updated every step of the way.

The duration of our White Glove Delivery depends on the specific services required and the delivery destination. We pride ourselves on flexibility, and our dedicated client account team will keep you informed in real-time throughout the process, ensuring a smooth and seamless experience.

Yes, our White Glove Delivery service includes moving items between rooms or levels as part of the tailored experience we provide. Our trained professionals will handle your items with care and ensure they are placed exactly where you need them, whether it’s within a single room or across multiple levels of a building.

Yes, our White Glove Delivery service includes the removal and disposal of old items as part of the comprehensive care we provide. We can handle the safe disposal of your old goods, ensuring a seamless experience while you focus on your new delivery.

We offer insurance options to protect your items against loss or damage during the delivery process, giving you complete peace of mind.

Yes, we offer both same-day and next-day White Glove Delivery services to accommodate your urgent needs. Our flexible scheduling options ensure that we can promptly meet your delivery requirements.

We have no limits on the shipments we can carry. Our extensive fleet of vehicles is equipped to handle shipments of any size, from small packages to extremely heavy loads. Whether you have light or oversized cargo, we can accommodate your delivery needs. 

We commonly serve sectors such as life sciences, where the safe transport of medical equipment and pharmaceuticals is critical, and we specialise in delivering furniture, ensuring proper assembly and setup. Importantly, we have the capability to provide exceptional service across any sector, guaranteeing that valuable and delicate items are managed with the utmost care and professionalism. 

Yes, we can provide White Glove Delivery services in other countries, ensuring that your valuable items receive the same level of meticulous care and attention as they would in the UK. Our international network is equipped to handle delicate deliveries, providing tailored solutions that meet local requirements while maintaining our high standards of service.

Yes, Firstpoint’s White Glove Delivery service can be performed by a two-man team, ensuring that your items are handled with care and expertise. This approach allows for safe lifting, efficient manoeuvring, and meticulous attention to detail during unpacking and installation, providing you with a seamless delivery experience.

Yes, our White Glove Delivery service goes beyond just delivering to the threshold. Our team will bring your items inside your home or office and place them exactly where you need them, ensuring a hassle-free experience.

Yes,  we understand that convenience is key, so we offer flexible scheduling options, including after-hours and weekend deliveries, to meet your specific requirements

If no one is available to receive the delivery, we can leave the package in a pre-agreed safe place, attempt redelivery at another time, or drop the package at a nearby pick-up point.

No, your same-day consignment is typically handled by a dedicated vehicle, ensuring a direct and efficient route from pickup to delivery without transfers.

No, your consignment remains on the same dedicated vehicle throughout its journey to ensure secure and direct delivery.

No, your consignment is not co-loaded with others. Each same-day delivery is assigned a dedicated vehicle to ensure direct, secure, and efficient transport.

Your customer will receive notifications and updates from our tracking system, which provides estimated delivery times and real-time status updates. This ensures they are informed about when to expect the driver, enhancing their overall experience.

Yes! Firstpoint customers can gain access to our customer portal which allows for a convenient and efficient booking process. If you need assistance or have any questions, our dedicated client account team is here to help.

Yes, you can choose to pay upfront for your delivery or use our secure payment provider for added convenience. We offer flexible payment options to suit your needs.

Yes, we accept credit card payments for our services. This allows for a convenient and secure way to settle your invoices. If you have any specific questions about payment methods or need assistance, feel free to contact our dedicated customer service team.

We provide a diverse fleet of vehicles to meet all your urgent delivery needs ranging from small vans for quick local deliveries, medium-sized vans for larger consignments, and heavy goods vehicles (HGVs) for bulk shipments. With over 15,000 vehicles nationwide, we ensure swift collection within 60 minutes.

we can provide insights into the environmental impact of your delivery. Our reporting tool allows us to link specific vehicles to their CO2 emissions, giving you a clear understanding of the carbon footprint associated with your shipment. We are committed to promoting sustainability and can offer suggestions on how to minimize environmental impact, such as optimizing delivery routes and choosing eco-friendly options.

It’s very easy to speak with our team! We pride ourselves on providing excellent customer service and are available 24/7 to assist you. You can reach out to us via phone or email. Our extensively trained and friendly staff are ready to answer your questions, provide support, and ensure that your delivery needs are met promptly and efficiently.