European road haulage,  
simplified 

Yes, at Firstpoint we handle all customs declarations in-house. Our experienced team manages the entire process, ensuring compliance with regulations and smooth clearance for your shipments. This allows you to focus on your business while we take care of the paperwork and logistics. 

Yes, we offer comprehensive import and export services. Our team manages all aspects of international shipping, ensuring that your goods move smoothly across borders.  

Yes, Firstpoint services include delivered duty paid (DDP) so we can handle all duties and taxes on your behalf, making sure your consignments are delivered to their destination without any unexpected charges or delays. Any duty is then simply billed back to your company.  
 
We use either regime 42 or 40 for VAT exemption: 

• Regime 42:  VAT exemption when goods are cleared in France to enable free circulation throughout the EU (except Cyprus and Malta) 
• Regime 40:  specifically for export into France, and used to speed up, simplify, or avoid paying VAT on goods in France and most of the European Union 

At Firstpoint, we can use DDP (delivered duty paid) to deliver your consignments. This means we take care of all shipping costs, including duties and taxes, ensuring a hassle-free experience for you and your customers. Our DDP service allows seamless delivery across borders, so that your goods arrive safely and without unexpected charges. 

Yes, we can deliver DAP (delivered at place) but this would need a deeper conversation for us to understand the specific needs and requirements. Call us or book an appointment to discuss.  

Usually within just two hours. We pick up your urgent shipments promptly for fast and efficient delivery to their destination. Our dedicated client support team coordinates collections quickly and effectively, ensuring that your needs are met without delay. 

Usually within just two hours. We pick up your urgent shipments promptly for fast and efficient delivery to their destination. Our dedicated client support team coordinates collections quickly and effectively, ensuring that your needs are met without delay.

Our transit times for European road transport depend on the location, the borders we are crossing, and the service being used. Generally, European delivery times can range from 1 to 5 days. For precise estimates tailored to your specific needs, please get in touch with our team. 

Yes, you can use the Firstpoint duty deferment account for your shipments. This service allows you to defer payment of duties and taxes, simplifying your import process and improving cash flow. 

The cost of a European delivery varies, depending on factors such as the size and weight of your shipment and the specific destination. We offer competitive pricing tailored to your needs. 

We can transport a diverse range of items, including general freight, perishable goods, and specialised cargo. Whether you need to send urgent documents, temperature-sensitive products, or high-value equipment, we ensure reliable delivery tailored to your requirements. 

If no-one is available to receive the shipment, we can leave the package in a pre-agreed safe place, attempt redelivery at another time, or drop it at a nearby pick-up point. 

For complete peace of mind, we offer insurance options to protect your items against loss or damage during the delivery process.

Whether your consignment is loaded with others depends on the service you choose. At Firstpoint Logistics, we offer both dedicated and shared transport options. If you opt for dedicated delivery, your goods will be transported exclusively, ensuring direct service and faster transit times. If you select a shared or multi-drop service, your consignment may be loaded with others to optimise efficiency and reduce costs. 

Tracking your delivery is simple with our real-time tracking system. You can monitor your package's journey online or via our mobile app to stay updated every step of the way.  

Yes, we provide real-time updates on any traffic delays or issues that may affect delivery. Our system continuously monitors the route, ensuring you and your customer stay informed throughout the delivery process.  

Our diverse fleet of over 78,000 vehicles meets all your urgent delivery needs: small vans for quick local deliveries, medium-sized vans for larger consignments, and heavy goods vehicles (HGVs) for bulk shipments.  

Yes, we can provide you with insights into the environmental impact of your delivery. We report on the CO2 emissions of each of our vehicles, giving you a clear understanding of the carbon footprint associated with your shipment. We are committed to promoting sustainability and can offer suggestions on how to minimise environmental impact, such as optimising delivery routes and choosing eco-friendly options.  

There’s no weight limit to the shipments we can carry. Our extensive fleet of vehicles is equipped to handle shipments of any size, from small packages to extremely heavy loads. If you have a specific shipment in mind, please contact our customer service team to discuss the details and arrange the best solution for you.  

It’s very easy to speak with our team! We pride ourselves on providing excellent customer service and are available 24/7 to assist you. Call us or email us, and our extensively trained and friendly staff can answer your questions, provide support, and ensure that your delivery needs are met promptly and efficiently.