How Firstpoint sorted a tricky shipment to Milan and changed how a Marketing Agency delivers for the better

Company: UK marketing agency, working with household names like Nike, Disney & Asda
Sector: Exhibitions + hospitality
Product: Full end-to-end international service
Service: Dedicated delivery to Milan

A tricky problem

A leading British marketing agency needed to make a shipment to Europe for one of their key clients. They needed specific Incoterms but didn’t have European clearing agents in place or a service provider willing to help them with this issue. It was looking like they were about to let an important customer down.

A simple solution

With our integrated partner network of vehicles covering the EU, we were able to not only provide the Incoterms needed for this particular shipment but also ensure all taxes and duties were paid at the right point by our own clearing agents.

A long term partner

Since then, the agency has used our smart and straightforward services to meet more of their shipping needs. They tell us that our integrity and understanding has really improved customer relationships for them.