Handled with care: white glove delivery for data centres

Client story: White glove delivery for data centre upgrade

Firstpoint Logistics was tasked to complete a specialist white glove delivery for a client within the IT and data centre industry. The project involved transporting high-value server units for a major network brand as part of a critical upgrade.

The client is a long-standing partner within the IT and data centre sector, specialising in advanced infrastructure and automation systems. Having worked with Firstpoint before, they chose us for our attention to detail, service excellence, long-standing partnership, and instant progress updates.

This delivery required a premium level of care. The fragile server units needed to be handled with precision throughout transportation, unloading, and on-site installation. Our white glove service included a four-man team responsible for offloading the vehicle, carefully moving the servers into the building, carrying them up a flight of stairs, unpacking, positioning them as instructed, and removing all packaging from the property.

The challenge

This delivery required a premium level of care. The fragile server units had to be handled with precision during every stage of transport, unloading, and installation.

The team was tasked with:

• Safely transporting four data-servers weighing between 100 and 170 kilograms each

• Carrying them up a flight of stairs with no lift access

• Unpacking, positioning, and removing all packaging and waste from the property

Our goal was to complete the entire process seamlessly, ensuring zero damage and minimal disruption to the client’s operations.

The approach

Before the delivery, our operations team held a detailed planning meeting with the client to understand the exact on-site requirements. The discussion covered safe handling procedures, placement instructions, and the best strategy for manoeuvring the units up the stairs.

Using our Onepoint technology, we scheduled and tracked every stage of the job, assigning a four-man delivery team experienced in handling sensitive equipment.

A 7.5 tonne HGV was chosen to ensure secure transport, with full consideration of weight, size, and the delicate nature of the goods. The job also required coordination with other contractors at the data centre to ensure access and timing were perfectly aligned.

The delivery

The operation involved four delivery specialists supported by our operations manager. Throughout the process, Onepoint provided real-time updates, photographic proof at collection and delivery, and an electronic chain of command to maintain full visibility.

Live notifications and progress tracking allowed both the client and our internal teams to stay informed at every stage. Thanks to detailed planning, experienced handling, and clear communication, the job was completed seamlessly with no delays, damages, or disruptions.

The results

All four server units were successfully delivered and positioned exactly as specified, covering a total distance of 170 miles.

The client praised the professionalism of our drivers, noting they went the extra mile to ensure everything was handled perfectly. The successful delivery strengthened our relationship and led to continued collaboration on future projects.

Benefits

• Reduced risk of damage through careful planning and white glove handling 

• Complete visibility with real-time tracking and proof of delivery through Onepoint

• Professional on-site handling from a skilled four-man team who ensured every stage of the installation was completed with accuracy and care

• Operational efficiency achieved through coordinated scheduling that allowed the upgrade to take place without disruption

• Trusted partnership with a single logistics provider managing every step, from planning to positioning

Conclusion

This project showcased Firstpoint’s strengths in communication, service excellence, and operational precision. By combining our trusted driver network with advanced tracking technology, we provided a fully transparent and carefully managed delivery experience.

Our ability to handle sensitive, high-value equipment with care and confidence reinforces why clients in the IT and data centre sectors trust Firstpoint to deliver safely, efficiently, and professionally.