Working with Firstpoint for the last five years has been absolutely brilliant. They’ve made what could have been a logistical nightmare into something straightforward, especially when handling our sensitive research materials.
They’re not just any courier service; they truly get the importance of our work, ensuring our samples are kept just right and delivered promptly. The way they communicate is spot on – feels like they’re an extension of our own team, always there when we need them, no matter the hour.
This isn’t just a standard business deal for us; it’s a vital partnership that’s been essential to our research progress. For anyone in the life sciences field needing rock-solid reliability, I couldn’t recommend Firstpoint enough.
Group Leader
Client Services
Executive Summary
Over the past five years, Firstpoint has been at the forefront of providing bespoke and efficient white glove solutions to a leading entity in the life sciences sector. This case study highlights our commitment to delivering precision, reliability, and innovation through our specialised services, including UK domestic on-demand sameday delivery, temperature-controlled transportation, and comprehensive international logistics.
Background
Our partner, a powerhouse in the life sciences sector, required a logistics partner that could match their high standards and dynamic needs, particularly in handling sensitive biological samples crucial for drug discovery and development. They needed a logistics service that was not just a provider but a partner in their mission to advance health and scientific discoveries.
Challenges
- Maintaining the integrity of highly sensitive samples under stringent temperature conditions
- Ensuring real-time visibility and communication for urgent and critical deliveries
- Adapting to the varying and often bespoke logistics needs of a fast-paced industry
- Providing continuous support and service beyond conventional working hours
- Implementing a customer-focused, real-time tracking system for informed stakeholder engagement on transit and location
The Firstpoint Solution
- Dedicated Delivery Excellence: We offered exclusive vehicles and trained personnel, guaranteeing that all deliveries were direct, secure, and without unnecessary delays, adhering to our promise of dedication and precision
- Specialised Temperature Solutions: Our fleet of vans and dry-ice containers ensured that all samples maintained their optimal conditions, reflecting our commitment to innovation and reliability
- Global Reach with a Personal Touch: Our international logistics services were tailored to meet global standards while providing personalised solutions, showcasing our flexibility and global capabilities
- Cutting-Edge Tracking and Personalised Notifications: We equipped our partner with the latest in tracking technology, offering them the peace of mind that comes with real-time updates and transparent communication
- Round-the-Clock Customer Service and Account Management: True to our customer-first approach, we provided dedicated account management and 24/7 support, ensuring all needs were addressed promptly and effectively
- Adaptable Fleet and Custom Services: Our diverse vehicle options and customisable services meant we could handle all logistics challenges, no matter the size or specificity, demonstrating our commitment to tailored solutions
Outcomes
The collaboration between Firstpoint and the life sciences leader has been marked by unparalleled success:
- Ensured the uncompromised condition of temperature-sensitive materials, directly contributing to the continuity and success of critical research projects
- Streamlined operations and enhanced project timelines, thanks to our reliable and punctual delivery services
- Fostered a deep-seated trust and partnership, enabling seamless logistical planning and execution
- Delivered a customer experience that goes beyond logistics, aiding in the advancement of life sciences and medical research
Conclusion
The five-year partnership between Firstpoint and this major life sciences player stands as a testament to our commitment to excellence, innovation, and customer satisfaction. Through our dedicated services, bespoke solutions, and relentless pursuit of perfection, we have not just met the industry’s demands but have actively contributed to its ground breaking successes. At Firstpoint, we pride ourselves on being more than just a logistics provider; we are a trusted partner in the journey of scientific discovery and advancement.