#1 We are brave
We act with courage and always challenge the status quo. We are empowered to make decisions and take action for the benefit of our customers and the business.
#2 We are in this together
We value each and every person within the business and recognise their role in satisfying our customers needs and delivering business success. We work as a team and are supportive and respectful of one another.
#3 We are driven by success
Our achievements are driven by our collective energy, intelligence, and the contribution of all of our Team Members.
#4 We are problem-solvers
We go above and beyond to solve our customer’ problems, offering choice, and continually seek to improve our systems and processes for the benefit of the customer and our business.
#5 We are customer-focused
We aim to satisfy and delight our customers. We work hard to develop relationships that are based on trust, make a real difference and add value for our customers.
#6 We do the right thing
We are here because we want to be, just as we want to improve the experience of all those we work with - our customers, our teammates and all our business partners. We experience the journey together and we have fun along the way.
#7 We enjoy the journey
We act with courage and always challenge the status quo. We are empowered to make decisions and take action for the benefit of our customers and the business.
#8 What we do, we do well
We are committed to delivering the highest standards in everything we do, and we believe that the training and development of our team are pivotal in achieving this.
